Shipping & Returns

METHOD OF PAYMENT ACCEPTED:
 
Visa, Mastercard, Discover, American Express, Paypal. 
We process via Paypal Express Pay.   You do not need a paypal account to order, paypal allows you to use your credit card at checkout.
 
 
PROCESSING TIME:
Please check the banner at the top of the website for current processing times.  Successfully placed orders will receive an e-mail confirmation with your order details. If you do not receive an email, please check your spam filter or contact us for confirmation. You can also log into your account and view status.  If you need any assistance with your order, please contact us immediately via email, as we will not be able to make changes to your order after your order has shipped. You will be contacted if the merchandise you have selected is not currently in stock or if additional information is required for credit verification. 

 

DOMESTIC SHIPPING RATES + SERVICES:
Free Standard Domestic shipping on orders over $100*
First Class Standard (2-10 business days)  $5.95
Priority (2-4 business days)  $9.95
Priority Express (1-2 business days)  $19.95
 
*Free standard shipping only applies to 48 contingent states, on net purchases over $100. Not valid on orders shipping to Alaska, Hawaii, Virgin Islands, Puerto Rico, and Guam.
*We are not responsible for any lost/stolen packages.
INTERNATIONAL SHIPPING:
*-For STANDARD international shipping, please allow up to 4 weeks for delivery.
-We ship DDU (Delivery Duty Unpaid) This means the recipient may be liable for any customs fees or local sales tax.  VATs/import duties and taxes are the responsibility of the buyer.  We have no way of knowing if and how much import fees would be.  It is dependent on your country's laws.  We suggest contacting your local customs office for more information.
-Refused orders will be subject to a 25% restocking fee.
-International returns are ONLY accepted if the buyer pays for return shipping.  Please note that since we ship DDU, any import duty/vat tax paid cannot be refunded through us as we do not collect the tax.  For VAT reimbursement, please contact your local customs office for more information.  The amount refunded will be for the returned goods less shipping and duty/vats.
 

RETURNS
We strive for 100% Customer Satisfaction but if for some reason you are not happy with your purchase, we do offer free returns. 

Our return policy lasts 14 days. If 14 days have gone by from the date you received the item(s), unfortunately we can’t offer you a refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:
Gift cards
Some health and personal care items

To complete your return, we require a receipt or proof of purchase. Merchandise must be new and unworn with original packaging.  Please package your item(s) securely and drop off at any post office location (smaller packages can even be put in your mailbox for outgoing mail).  Once your items have been received back, your payment will be credited.  Sorry, all sale items are final sale.

Refund is in the form of the original payment.  Once your return has been approved, you will receive an email confirmation along with a return shipping label. 

If after 14 days, store credit will be given for the amount (less shipping cost). 

International returns are accepted but the buyer must pay the return shipping. Please see above for more information on international returns. *

EXCHANGES

If you are requesting an exchange, please email us at info@christineelizabethjewelry.com immediately.  We replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@christineelizabethjewelry.com and send your item to: Christine Elizabeth 121 West Franklin St; Horseheads, NY 14845


Refunds
Once your return is received and inspected,  we will send an email to notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, typically within 24 hours of approval.

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Gifts
If the item was purchased using a gift card and that item is being returned, the refund will be given back on a gift card. Once the returned item is received, a gift card in that amount (less shipping) will be emailed to you.

Shipping
To return your product, you should mail your product to: Christine Elizabeth 121 West Franklin Street; Horseheads, NY 14845

Please email info@christineelizabethjewelry.com for a return shipping label.  

If you receive a refund, the cost of the original shipping will be not be included in your refund.

Depending on where you live, the time it will take for your exchanged product to reach you, may vary.

Please feel free to contact us with any questions regarding our policies.  607.398.2345